Essential Training

• 5 Hours of eLearning Training

Topics Covered:

• Corrective Actions Terminology:

  • Non-Conformances, Corrections, Corrective Actions, Preventive Actions, Corrective Action Requests

• Corrective Action Forms

• 8D Problem Solving & Forms

  • D0 – Prep & Emergency Response Actions (ERA)

  • D1 – Team & Roles

  • D2 – Problem Description

  • D3 – Interim Containment Actions (ICA)

  • D4 – Root Cause Analysis & Verification (RCA)

  • D5 – Select & Verify Permanent Corrective Actions (PCA)

  • D6 – Validate & Implement Corrective Actions

  • D7 – Expand Prevention

  • D8 – Team Recognition

• Data Collection Review, Types of Data, & Operational Definitions

• Common Data Tools: Check Sheets & Basic Statistics, Trend Charts, Pareto Charts, Histograms, Stacker Bar Charts, & Scatter Diagrams

• Defect Maps, 4-Blockers, and Identifying Improvement Opportunities

Key Takeaways:

• Learn Corrective Action Terminology & Basics of Internal & Supplier Corrective Action Request Forms (ICARs & SCARs)

• Learn how 8D Problem Solving Teams Identify and Address Root Causes of Problems with Effective Solutions

• Gain Insight into using Data Collection, Defect Maps, 4-Blockers, & Identifying Improvement Opportunities

Who Should Attend:

This class provides core skills for responding to Corrective Actions with 8D teams. It is great for anyone responsible for the performance of a process (process owners), and is especially beneficial for leads, supervisors, managers, engineers, technicians, quality & improvement personnel. It's also useful for tracking for directors and executive leadership that act as sponsors or champions for 8D teams.